{"id":288,"date":"2018-08-28T12:01:11","date_gmt":"2018-08-28T11:31:11","guid":{"rendered":"http:\/\/doxaconsultores.com.mx\/Newsletter\/?p=288"},"modified":"2018-08-28T12:51:38","modified_gmt":"2018-08-28T12:51:38","slug":"no-te-quejes-de-la-persona-habla-con-ella","status":"publish","type":"post","link":"https:\/\/doxaconsultores.com.mx\/Newsletter\/management-tip\/no-te-quejes-de-la-persona-habla-con-ella\/","title":{"rendered":"No te quejes de la persona, habla con ella"},"content":{"rendered":"<p><\/span><\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div style=\"border-color: #c2d9e7;\" class=\"\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"word-wrap: break-word; table-layout: fixed;\">\n<tbody>\n<tr>\n<td style=\"background-color: #ffffff; border-top: 0px solid transparent; border-right: 0px solid transparent; border-bottom: 0px solid transparent; border-left: 0px solid transparent; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; color: #000000; font-family: 'Arial'; font-size: 13px;\" bgcolor=\"#ffffff\">\n<p style=\"text-align: center; margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><img decoding=\"async\" src=\"http:\/\/staticapp.icpsc.com\/icp\/loadimage.php\/mogile\/769356\/71fbf974c2dd613d899f6aa536f3ede0\/image\/jpeg\" style=\"width: 600px;\" width=\"600\"><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"\" style=\"\">\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" style=\"word-wrap: break-word; table-layout: fixed;\">\n<tbody>\n<tr>\n<td style=\"background-color: #ffffff; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top: 0px none transparent; border-right: 0px none transparent; border-bottom: 0px none transparent; border-left: 0px none transparent; color: #000000; font-family: 'Arial'; font-size: 13px;\" bgcolor=\"#ffffff\">\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\">&nbsp;<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"\" style=\"border-color: #c2d9e7;\">\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" style=\"word-wrap: break-word; table-layout: fixed;\">\n<tbody>\n<tr>\n<td style=\"padding-todos los lados: 10px; border-todos los lados: 100px solid transparent; padding-izquierda: 0px; background-color: #ffffff; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top: 0px none transparent; border-right: 0px none transparent; border-bottom: 0px none transparent; border-left: 0px none transparent; color: #000000; font-family: 'Arial'; font-size: 13px;\" bgcolor=\"#ffffff\">\n<p style=\"text-align: center; margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><span style=\"color: #29aae2;\"><span style=\"font-size: 21px;\"><strong>Management Tip<\/strong><\/span><\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"\" style=\"\">\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" style=\"word-wrap: break-word; table-layout: fixed;\">\n<tbody>\n<tr>\n<td style=\"background-color: #ffffff; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top: 0px none transparent; border-right: 0px none transparent; border-bottom: 0px none transparent; border-left: 0px none transparent; color: #000000; font-family: 'Arial'; font-size: 13px;\" bgcolor=\"#ffffff\">\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\">&nbsp;<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"\" style=\"border-color: #c2d9e7;\">\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" style=\"word-wrap: break-word; table-layout: fixed;\">\n<tbody>\n<tr>\n<td style=\"background-color: #ffffff; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top: 0px none transparent; border-right: 0px none transparent; border-bottom: 0px none transparent; border-left: 0px none transparent; color: #000000; font-family: 'Arial'; font-size: 13px;\" bgcolor=\"#ffffff\">\n<p style=\"line-height: 13px; text-align: center; margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><font color=\"#29aae2\"><span style=\"font-size: 21px;\">No te quejes de la persona, habla con ella<\/span><\/font><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"\" style=\"\">\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" style=\"word-wrap: break-word; table-layout: fixed;\">\n<tbody>\n<tr>\n<td style=\"color: #000000; font-family: 'Arial'; font-size: 13px;\">\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\">&nbsp;<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div style=\"border-color: #c2d9e7;\" class=\"\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"word-wrap: break-word; table-layout: fixed;\">\n<tbody>\n<tr>\n<td style=\"background-color: #ffffff; border-top: 0px solid transparent; border-right: 0px solid transparent; border-bottom: 0px solid transparent; border-left: 0px solid transparent; padding-top: 20px; padding-right: 50px; padding-bottom: 40px; padding-left: 50px; padding-todos los lados: 20px; border-todos los lados: 0px none transparent; color: #000000; font-family: 'Arial'; font-size: 13px;\" bgcolor=\"#ffffff\">\n<div>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><span style=\"font-family: tahoma, geneva, sans-serif; font-size: 14px;\">Seamos honestos. Quejarse de una persona se siente bien. Pero a pesar de que esto nos ayuda a liberar emociones reprimidas, la queja no resuelve el conflicto; eventualmente lo empeora. <\/span><\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\">&nbsp;<\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><span style=\"font-family: tahoma, geneva, sans-serif; font-size: 14px;\">No importa con cu\u00e1ntos colegas nos quejemos. La queja lateral&nbsp;es un movimiento de ventilaci\u00f3n que&nbsp;nos hace sentir bien moment\u00e1neamente al desahogarnos, pero no soluciona el problema.&nbsp;Eventualmente lo agrava, pues la molestia se extiende entre otros, se hace chisme, se toman posiciones y se generan bandos.&nbsp;<\/span><\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\">&nbsp;<\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><span style=\"font-family: tahoma, geneva, sans-serif; font-size: 14px;\">Lo peor es que la persona que da origen a la molestia ni se da cuenta y menos a\u00fan habr\u00e1 cambiado algo. M\u00e1s a\u00fan, existe el riesgo que perciba que hablamos de ella y eso provoque un conflicto adicional. A todos nos irrita que hablen m\u00e1l de nosotros a nuestras espaldas, \u00bfno?&nbsp;<\/span><\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\">&nbsp;<\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><span style=\"font-family: tahoma, geneva, sans-serif; font-size: 14px;\">Sin embargo, muchos crecimos con ese terrible h\u00e1bito de quejarnos con otro: con un amigo, colega o familiar, dependiendo el caso. Pero rara vez (o nunca) hablamos directamente con la persona con quien sentimos diferencias.&nbsp;<\/span><span style=\"font-family: tahoma, geneva, sans-serif; font-size: 14px;\">\u00bfQu\u00e9 tal si la pr\u00f3xima vez que te vayas a quejar intentas ir a la fuente del problema?&nbsp;<\/span><\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\">&nbsp;<\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><span style=\"font-family: tahoma, geneva, sans-serif; font-size: 14px;\">Este ejemplo puede ilustrarlo. Imaginemos que un compa\u00f1ero de trabajo grita en una reuni\u00f3n. Tu reacci\u00f3n impulsiva podr\u00eda ser confrontarlo en ese momento con hostilidad o, bien, quejarte despu\u00e9s con otro colega sobre su comportamiento inadecuado. <\/span><\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\">&nbsp;<\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><span style=\"font-family: tahoma, geneva, sans-serif; font-size: 14px;\">Es cierto, no est\u00e1 bien gritar en una reuni\u00f3n. Pero, en vez de actuar con el primer impulso en forma reactiva, podr\u00edas elegir hacer algo proactivo que s\u00ed cambie las cosas. Te puede servir trabajar en estos dos pasos:&nbsp;<\/span><\/p>\n<ul>\n<li><span style=\"font-family: tahoma, geneva, sans-serif; font-size: 14px;\"><strong>Contigo: t\u00f3mate un momento para pensar<\/strong>. C\u00e1lmate y pon la situaci\u00f3n en perspectiva. Piensa \u00bfqu\u00e9 te molest\u00f3 exactamente? \u00bfpor qu\u00e9 quieres quejarte? \u00bfcu\u00e1l es la mejor forma para que eso cambie?&nbsp;<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-family: tahoma, geneva, sans-serif; font-size: 14px;\"><strong>Con el otro: elige qu\u00e9 puedes hacer<\/strong> para cambiar realmente el comportamiento de la persona y mejorar la situaci\u00f3n. Tal vez decirle: \u00abQuisiera que consideres no gritar en las reuniones\u00bb o bien \u00abVale la pena que cuidemos las formas en nuestras conversaciones\u00bb. Y luego siga hablando con la persona directamente.<\/span><\/li>\n<\/ul>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><span style=\"font-size: 14px;\"><span style=\"font-family: tahoma,geneva,sans-serif;\">Trabajar inicialmente en ti, te ayudar\u00e1 a tomar una acci\u00f3n positiva con la que aumentar\u00e1s sensiblemente tus probabilidades de que el otro modifique esa conducta que te molest\u00f3.&nbsp;<\/span><\/span><\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\">&nbsp;<\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\">&nbsp;<\/p>\n<p style=\"color: #2a2a2a; margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><span style=\"font-size: 14px;\"><span style=\"font-family: tahoma,geneva,sans-serif;\"><span style=\"font-family: tahoma, geneva, sans-serif; font-size: 14px;\">\u00c1ngel Rivero, PhD<\/span><\/span><\/span><\/p>\n<p style=\"margin: 0cm; margin-bottom: .0001pt; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><span style=\"font-size: 13px;\"><span style=\"color: #666666;\"><span style=\"font-family: tahoma, geneva, sans-serif;\">Consultor, Coach y Director general<\/span><\/span><\/span><\/p>\n<\/p><\/div>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><span style=\"font-size: 13px;\"><span style=\"color: #666666;\"><a href=\"mailto:angel@doxaconsultores.com.mx\">angel@doxaconsultores.com.mx<\/a><\/span><\/span><\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\">&nbsp;<\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\">&nbsp;<\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><span style=\"color: #29aae2;\"><span style=\"font-family: tahoma, geneva, sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"font-size: 13px;\">Suscr\u00edbete a nuestra p\u00e1gina en Facebook, donde encontrar\u00e1s ideas, videos, art\u00edculos seleccionados, mejores pr\u00e1cticas y tips de gesti\u00f3n:&nbsp;<\/span><\/span><\/span><\/span><\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><a href=\"http:\/\/click.icptrack.com\/icp\/relay.php?r=56397272&#038;msgid=416894&#038;act=VBFN&#038;c=769356&#038;destination=https%3A%2F%2Fwww.facebook.com%2FDOXAcapitalHumano%2F\" style=\"font-family: tahoma, geneva, sans-serif; font-size: 14px; color: #000000;\"><span style=\"color: #29aae2;\">https:\/\/www.facebook.com\/DOXAcapitalHumano\/<\/span><\/a><\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\">&nbsp;<\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\">&nbsp;<\/p>\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><span style=\"font-size: 12px;\"><span style=\"font-family: tahoma, geneva, sans-serif;\">Lectura recomendada: \u00abNext time you want to complain at work, do this instead\u00bb de Peter Bregman, en Harvard Business Review (HBR.org) may 2018.<\/span><\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"\" style=\"border-color: #c2d9e7;\">\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" style=\"word-wrap: break-word; table-layout: fixed;\">\n<tbody>\n<tr>\n<td style=\"background-color: #ffffff; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top: 0px none transparent; border-right: 0px none transparent; border-bottom: 0px none transparent; border-left: 0px none transparent; color: #000000; font-family: 'Arial'; font-size: 13px;\" bgcolor=\"#ffffff\">\n<p style=\"text-align: right; margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><span style=\"color: #bacfdd;\">En colaboraci\u00f3n con HBR. &nbsp;<span style=\"white-space: pre;\"> <\/span><\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"\" style=\"\">\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" style=\"word-wrap: break-word; table-layout: fixed;\">\n<tbody>\n<tr>\n<td style=\"color: #000000; font-family: 'Arial'; font-size: 13px;\">\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\">&nbsp;<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"\" style=\"display: block;\">\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" style=\"word-wrap: break-word; table-layout: fixed;\">\n<tbody>\n<tr>\n<td style=\"background-color: #ffffff; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top: 0px none transparent; border-right: 0px none transparent; border-bottom: 0px none transparent; border-left: 0px none transparent; color: #000000; font-family: 'Arial'; font-size: 13px;\" bgcolor=\"#ffffff\">\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\">&nbsp;<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"\" style=\"border-color: #c2d9e7;\">\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" style=\"word-wrap: break-word; table-layout: fixed;\">\n<tbody>\n<tr>\n<td style=\"background-color: #ffffff; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top: 0px none transparent; border-right: 0px none transparent; border-bottom: 0px none transparent; border-left: 0px none transparent; color: #000000; font-family: 'Arial'; font-size: 13px;\" bgcolor=\"#ffffff\">\n<p style=\"text-align: center; margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><a href=\"http:\/\/click.icptrack.com\/icp\/relay.php?r=56397272&#038;msgid=416894&#038;act=VBFN&#038;c=769356&#038;destination=http%3A%2F%2Fdoxaconsultores.com.mx%2FNewsletter%2F\" style=\"color: #000000;\"><img decoding=\"async\" alt=\"\" src=\"http:\/\/doxaconsultores.com.mx\/images\/registro.png\" style=\"margin: 0px; border: 0px solid #000000; display: inline;\"><\/a><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"\" style=\"display: block;\">\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" style=\"word-wrap: break-word; table-layout: fixed;\">\n<tbody>\n<tr>\n<td style=\"background-color: #ffffff; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-top: 0px none transparent; border-right: 0px none transparent; border-bottom: 0px none transparent; border-left: 0px none transparent; color: #000000; font-family: 'Arial'; font-size: 13px;\" bgcolor=\"#ffffff\">\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\">&nbsp;<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"\" style=\"\">\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" style=\"word-wrap: break-word; table-layout: fixed;\">\n<tbody>\n<tr>\n<td style=\"background-color: #29aae2; padding-todos los lados: 0px; border-todos los lados: 0px none transparent; color: #000000; font-family: 'Arial'; font-size: 13px;\" bgcolor=\"#29aae2\">\n<p style=\"margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\">  \t&nbsp;<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"\" style=\"border-color: #c2d9e7; display: block;\">\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" style=\"word-wrap: break-word; table-layout: fixed;\">\n<tbody>\n<tr>\n<td style=\"background-color: #29aae2; padding-todos los lados: 0px; border-todos los lados: 0px none transparent; color: #000000; font-family: 'Arial'; font-size: 13px;\" bgcolor=\"#29aae2\">\n<p style=\"text-align: center; margin-bottom: 0; margin-left: 0; margin-right: 0; margin-top: 0; padding: 0;\"><span style=\"color: #ffffff; font-size: 10px;\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Management Tip &nbsp; No te quejes de la persona, habla con ella [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":289,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-288","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-management-tip"],"_links":{"self":[{"href":"https:\/\/doxaconsultores.com.mx\/Newsletter\/wp-json\/wp\/v2\/posts\/288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doxaconsultores.com.mx\/Newsletter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/doxaconsultores.com.mx\/Newsletter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/doxaconsultores.com.mx\/Newsletter\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/doxaconsultores.com.mx\/Newsletter\/wp-json\/wp\/v2\/comments?post=288"}],"version-history":[{"count":0,"href":"https:\/\/doxaconsultores.com.mx\/Newsletter\/wp-json\/wp\/v2\/posts\/288\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/doxaconsultores.com.mx\/Newsletter\/wp-json\/wp\/v2\/media\/289"}],"wp:attachment":[{"href":"https:\/\/doxaconsultores.com.mx\/Newsletter\/wp-json\/wp\/v2\/media?parent=288"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/doxaconsultores.com.mx\/Newsletter\/wp-json\/wp\/v2\/categories?post=288"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/doxaconsultores.com.mx\/Newsletter\/wp-json\/wp\/v2\/tags?post=288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}